All Helpdesk customers have access to a dedicated secure website and account manager.
The website offers the following key features to users:
- Detailed Product Documentation For Their Version Of Helpdesk
- Documentation of the configuration and customisation used at that site
- Access to their licence codes and renewal / upgrade download options
- On-line user guides and training material
- Events Calendar
- Discussion Forum
- Bug / Issue Log
- Feature / Enhancement Request Forms
The secure website gives customers direct access to the development team.
Individual logins will be provided for named users at each customer site.
Please use the contact form for all other queries including links to the secure site.