Hexagon Helpdesk Features










Although Helpdesk is heavilly tailored towards the Property Management industry, the product has been designed as a generic case management system, a fact that is reinforced by the wide range of clients it supports ranging from estate agents to pensions administrators. Helpdesk is highly modular and configurable and not every customer will need every feature, however the following features are available "out of the box"*.

Business Objects Timesheets & JobCards Finance Integration
Calendar & Schedules Actions Purchase Ordering

Asset Management
Planned Maintenance

Stock Movement
Catalogue Management

Invoicing
Contact Management Supplier Managment Reports

 

Workflow Engine Document Management Alarms
Business Process Checklists Template Management Case & System Notes

Outlook & Office Integration

Knowledgebase

Full Audit Trail

Click here to view a functionality map for V1.02

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* Some out of the box functionality requires the Helpdesk Server Upgrade